Policy

A registry agent may place an alert on a client’s file through MOVES when circumstances require that information on a client is required by other registry agents, their staff members and anyone else who can access MOVES.

If an alert is placed against a joint MVID, the alert must also be placed on the MVID’s of all related members of that joint client.

A registry agent must not create an alert for any reason other than sharing important information that will be helpful for other MOVES users.

Reasons for Creating an Alert on a Client's File

The following are examples of reasons for which an alert may be created and the alert messages:

• Client has a medical condition that may affect his/her ability to safely operate a motor vehicle. Example:
  • Client must present a medical prior to obtaining a driver’s licence.
• Client may be attempting to apply for a Registries’ document fraudulently.  Example:
  • Possible fraudulent ID.
• When more than one joint MVID exists for the same corporation, the primary joint MVID must be used.  An alert must be created for the MVID that is not in use.  Example:
  • The correct MVID to be used is e.g., 9999-99999 and must be used for all motor vehicle services.
• When notification is received from Special Investigations Unit (SIU) or a law enforcement agency that no operator or vehicle services should be processed for a specific client without contacting the unit/agency concerned. Example:
  • Contact (SIU or the law enforcement agency concerned) prior to processing any motor vehicle service. 
    • Include the contact person’s name and telephone number.
• A cheque is returned by the bank as non-negotiable. 
  • State that the client has an outstanding debt as a result of a returned cheque.
  • Include the reason for the return of the cheque by the bank (e.g., stale dated, NSF, etc.) the amount, office location, telephone number, contact person and the registry agent’s name to whom the debt is due.
  • Include any additional charges such as NSF processing fees.

Alert Deletion

Alerts are automatically deleted from MOVES after one year, unless a different end date is entered. Alerts must be deleted when no longer required.

If a registry agent comes across an alert created by a Government of Alberta employee, and that alert is no longer required or relevant, the registry agent is permitted to delete it.

Note:
An alert regarding immigration documents must not be deleted unless the client has a condition code G on their driver’s licence/ID card, or the client presents proof they no longer have temporary resident status in Canada by providing a Canadian Passport, Canadian Citizenship Card/Certificate, or Permanent Resident Card.

Date Originally Issued: Nov 14, 1989
Date Last Revised: May 17, 2022