3.30.11 SafeRoads Alberta Review Application and other SafeRoads Alberta Services

Policy

Clients who have been issued a Notice of Administrative Penalty or Seizure Notice may request support from registries to request a review, a late review and any other services related to the review process from SafeRoads Alberta, under the following legislation:

Details on how to process the services listed below can be found in the SafeRoads (APIS) Training Guide.

Note:
Google Chrome must be used if accessing APIS through ROADS Rapid Request. Internet Explorer will not work.

When processing services through MOVES/APIS, registry agents may be prompted to print various types of documents such as Terms & Conditions or information sheets. These print outs must be provided to the client before proceeding with the service.

When processing payments for any type of SafeRoads service in MOVES, a registry agent must ensure that no other MOVES service is processed in the same payment transaction envelope.

Note:
When a client is from out of province, a contravention can still be looked up in APIS and service provided.  If a payment for service is required and the client does not have an MVID in MOVES, the payment can be processed using the registry’s own office MVID.

Restriction of Motor Vehicle Services

When a client’s motor vehicle file is restricted, regardless of the restriction type, all SafeRoads/APIS services may be processed. The “SafeRoads/APIS Payment” service option appears on the Restricted Service Menu; see 1.10.07 Restriction of Motor Vehicle Services.

Consent to Representation

Clients may authorize a representative to request these services on their behalf and if so, will be required to complete a Consent to Representation (SRA12675) form. The form is available on the SafeRoads website, as well as in the SafeRoads through the ROADS Rapid Request (APIS). If a representative requests a service which requires the Consent to Representation form and they do not have it, registry agents may provide the form to the client or direct them to the SafeRoads website.

The Consent to Representation form must be completed and uploaded to SafeRoads (APIS) through ROADS Rapid Request. If a Consent to Representation form is not uploaded to the SafeRoads (APIS) registry agents must not disclose any information about the client or review. Verbal consent or use of other written consent documents will not be accepted.

The Consent to Representation form is required for following services:

  • Reviews of IRS Program Notice contraventions, vehicle seizure reviews under the Suspended Driver Vehicle Seizure Program, or Affected Person Vehicle Seizure relief.
    • The Consent to Representation form is to be provided at the time this service is provided. The form must be completed and uploaded to APIS before the review takes place.
  • Late Review Process for Immediate Roadside Sanctions (IRS) Program Notice contraventions or vehicle seizure reviews under the Suspended Driver Vehicle Seizure Program.
    • The Consent to Representation form must be completed and uploaded to APIS at the time this service is provided.
  • Request for a Cancellation of a Scheduled Review.
  • Request for a Printing of SafeRoads Portal (APIS) Documents.
  • Request for Uploading of Supporting Documents to a Scheduled Review.

For Cancellation of a Scheduled review, Printing of SafeRoads (APIS) Documents, and Uploading of Supporting Documents to a Scheduled Review, consent may have previously been provided by the client and uploaded to APIS. If the representative does not have a completed Consent to Representation (SRA12675) form with them, a registry agent must verify if consent was previously uploaded to APIS to determine if the service can proceed.

Note:
A Consent to Representation (SRA12675) form is not required when a client is requesting time to pay or paying a Notice of Administrative Penalty; see 1.10.05 Current / Overdue Fines.

Reviews

Clients, as well as representatives of the client, may request a review of their Notice of Administrative Penalty or Seizure Notice. A review can be requested for:

  • Notices of Administrative Penalty issued under the Immediate Roadside Sanctions (IRS) program: IRS: 24-Hour, IRS ZERO: Novice, IRS ZERO: Commercial, IRS: WARN, IRS: FAIL. (Impaired Reviews)
  • Seizure Notices issued under the Suspended Driver Vehicle Seizure Program vehicle seizures under sections 94, 94.1, 172.1, 173, and 173.1 of the TSA. (Vehicle Seizure Reviews)
  • Affected Person Vehicle Seizure Reviews: Seizure Notices issued under the IRS Program or under the Suspended Driver Vehicle Seizure Program.
    • Note: An affected person is the registered owner who was not the driver when the vehicle was seized. An Affected Person review service can only be requested by the registered owner of the seized vehicle.

A review can be requested for an IRS Contravention within the first seven days from the date of issuance of a Notice of Administrative Penalty or Seizure Notice.

A review for a vehicle seizure under the Suspended Driver Vehicle Seizure Program or an affected person request for vehicle seizure relief can be requested up to 11:59 pm the day before the term of the vehicle seizure expires.

A client must provide:

  • Acceptable identification; see 2.05.02 Acceptable Identification / Enrolment.
  • A completed Consent to Representation form, if the client is an authorized representative and consent was not previously uploaded to APIS.
  • A copy of the Notice of Administrative Penalty or Seizure Notice.
    • For a Suspended Driver Vehicle Seizure Program Seizure Review, the Driver’s copy of the Seizure Notice must be presented.
    • For an Affected Person Vehicle Seizure Review, the Registered Owner’s copy or the Driver’s copy of the Seizure Notice must be presented.
  • Valid contact information to the clerk when completing the online application.
  • Documents to be uploaded (if applicable).

A registry agent must:

  • Confirm the contravention number and the recipient name.
    • If the person requesting the service is not the client named in the penalty/seizure Notice, the registry agent must confirm they are an approved representative for the client or confirm they are the registered owner for an Affected Person Vehicle Seizure Review.
  • Provide a copy of the Terms and Conditions and the applicable Information Sheet to the client as found in SafeRoads (APIS).
  • Obtain the applicable information from the client to complete all required fields.
    • This process may require the printing of the list of Technical Materials, if requested by the client.
  • Print two copies of the MOVES transaction log confirmation.

Once the MOVES payment process is completed, a notification will be sent to APIS confirming payment. If the service is cancelled, or PF8 is selected, APIS will automatically be notified that the service was not completed.

Late Reviews

Clients, as well as representatives of the client, may request a late review of a Notice of Administrative Penalty issued under the Immediate Roadside Sanctions (IRS) program: IRS: 24-Hour, IRS ZERO: Novice, IRS ZERO: Commercial, IRS: WARN, IRS: FAIL. (Impaired Reviews).

A late review request is available between seven days and 12 months from the date of issuance of a Notice of Administrative Penalty.

A client must provide:

  • Acceptable identification; see 2.05.02 Acceptable Identification / Enrolment.
  • A completed Consent to Representation form, if the client is an authorized representative, and consent was not previously uploaded to APIS.
  • A copy of the Notice of Administrative Penalty or Seizure Notice.
    • For a Suspended Driver Vehicle Seizure Program Seizure Review, the Driver’s copy of the Seizure Notice must be presented.
  • Valid contact information to the clerk when completing the online application.
  • Documents to be uploaded (if applicable).

A registry agent must:

  • Confirm the contravention number and the recipient name
    • If the person requesting the service is not the client named in the penalty/seizure notice, the registry agent must confirm they are an approved representative for the client or confirm they are the registered owner for an Affected Person Vehicle Seizure Review.
  • Complete all required fields by obtaining the applicable information from the client.
    • This process requires the upload of any supporting documents the client wishes to be considered as part of the late review request.
  • Print two copies of the MOVES transaction log confirmation.

Once MOVES payment process is completed, a notification will be sent to APIS. If service is cancelled, or PF8 is selected, APIS will automatically be notified that the service was not completed.

Request for Time to Pay

Clients, as well as representatives of the client, may request for Time to Pay. This request automatically grants an additional 90 days for payment from the original due date. This function is only available if there was no review requested by the client.

This service is processed by accessing APIS through ROADS Rapid Request. A payment for this service is not processed in MOVES.

A client must provide:

A registry agent must:

  • Confirm the contravention number and the recipient name.
  • Complete all required fields by obtaining the applicable information from the client.
  • Provide a printed copy of the APIS submission to the client.

Note:
A Consent to Representation form is not required to perform this service.

Request for Additional Time to Pay

Clients, as well as representatives of the client, may request for Additional Time to Pay. This request is only available after the first Time to Pay was granted, and will automatically grant an additional 180 days for payment from the extended due date. This function is only available within 30 days of the extended due date (between day 150 and day 180).

This service is processed by accessing APIS through ROADS Rapid Request. A payment for this service is not processed in MOVES.

A client must provide:

A registry agent must:

  • Confirm the contravention number and the recipient name.
  • Complete all required fields by obtaining the applicable information from the client.
  • Provide a printed copy of the APIS submission to the client.

Note:
A Consent to Representation form is not required to perform this service.

Request for a Change to Scheduled Review Type or Scheduled Review Date/Time

Clients, as well as representatives of the client, may request a modification to a scheduled review. A client can request a change in scheduled review type (oral or written), review date or review time.

A client must provide:

The registry agent must:

  • Confirm the contravention number or seizure number and the recipient’s or applicant’s name.
    • If the person requesting the service is not the client named in the Notice of Administrative Penalty/Seizure Notice, the registry agent must confirm they are an authorized representative for the client.
  • Make adjustments to the scheduled review, as requested by the client.
  • Complete all required fields by obtaining the applicable information from the client.
  • Provide a printed copy of the APIS confirmation to the client.

Request for Changes to be Made to a Scheduled Review

Clients, as well as representatives of the client, may request to make changes to a scheduled review. Changes can be made to the Grounds for Review, Additional Request Notes and Preferred Method of Contact.

This service is processed by accessing APIS through ROADS Rapid Request. A payment for this service is not processed in MOVES.

A client must provide:

  • Acceptable identification; see 2.05.02 Acceptable Identification / Enrolment.
  • A copy of the Notice of Administrative Penalty or Seizure Notice.
  • A completed Consent to Representation form, if the client is an authorized representative and consent was not previously uploaded to APIS.

A registry agent must:

  • Confirm the contravention number or seizure number and the recipient’s or applicant’s name.
  • If the person requesting the service is not the client named in the Notice of Administrative Penalty/Seizure Notice, the registry agent must confirm they are an authorized representative for the client.
  • Make adjustments to the scheduled review, as requested by the client.
  • Provide a printed copy of the APIS confirmation to the client.

Request for a Cancellation of a Scheduled Review

Clients, as well as representatives of the client, may request a cancellation of a scheduled review. There is no refund of a review fee if it is cancelled by the client.

This service is processed by accessing APIS through ROADS Rapid Request. A payment for this service is not processed in MOVES.

A client must provide:

  • Acceptable identification; see 2.05.02 Acceptable Identification / Enrolment.
  • A copy of the Notice of Administrative Penalty or Seizure Notice.
  • A completed Consent to Representation form, if the client is an authorized representative and consent was not previously uploaded to APIS.

A registry agent must:

  • Confirm the contravention number or seizure number and the recipient's or applicant's name.
    • If the person requesting the service is not the client named in the penalty/seizure notice, the registry agent must confirm they are an authorized representative for the client.
  • Process the cancellation.
    • This step requires the clerk to advise the client that a cancellation will lead to the confirmation of the contravention and that no further reviews can be requested.
    • There will be no refund of the review fee.
  • Provide a printed copy of the APIS cancellation to the client.

Request for a Printing of SafeRoads Portal (APIS) Documents

Clients, as well as representatives of the client, may request for documents to be printed from APIS. These can include decision letters, supporting documents, technical materials, and payment history receipts.

This service is processed by accessing APIS through ROADS Rapid Request . A payment for this service is not processed in MOVES.

A client must:

  • Provide acceptable identification; see 2.05.02 Acceptable Identification / Enrolment.
  • Provide a completed Consent to Representation form, if the client is an authorized representative and consent was not previously uploaded to APIS.
  • Provide a copy of the Notice of Administrative Penalty or Seizure Notice.
  • Advise the clerk of the documents needing to be printed.

A registry agent must:

  • Confirm the contravention number and the recipient's or applicant's name.
    • If the person requesting the service is not the client named in the penalty/seizure notice, the registry agent must confirm they are an authorized representative for the client.
  • Print the documents requested by the client from APIS.
    • If the client requests Technical Materials, provide a printout to the client with the listing of these and print those requested by the client.

Request for Uploading of Supporting Documents to a Scheduled Review

Clients, as well as representatives of the client, may request for supporting documents to be uploaded to APIS for a scheduled review. These materials must meet the upload criteria as found in the SafeRoads Training Guide and must be uploaded:

  • At least two full calendar days before the scheduled review date for IRS Reviews.
    or
  • By 11:59 PM on the day before the scheduled review date for Vehicle Seizure Reviews.

This service is processed by accessing APIS through ROADS Rapid Request. A payment for this service is not processed in MOVES.

A client must:

  • Provide acceptable identification; see 2.05.02 Acceptable Identification / Enrolment.
  • Provide a completed Consent to Representation form, if the client is an authorized representative and consent was not previously uploaded to APIS.
  • Provide a copy of the Notice of Administrative Penalty or Seizure Notice.
  • Have documents readily available for upload.

A registry agent must:

  • Confirm the contravention number or seizure number and the recipient's or applicant's name.
    • If the person requesting the service is not the client named in the Notice of Administrative Penalty/Seizure Notice, the registry agent must confirm they are an authorized representative for the client.
  • From the Review Details, upload documents as requested by the client.
    • These may require the registry agent to scan documents and upload these to the client Review Details. A client may also send these by email to the registry agent for upload.
    • In the event of the upload of a Technical Material, the registry agent may download it from APIS and upload to the client’s Review Details.
  • Delete all copies of documents that may have been saved to the registry agent’s computer immediately after the service has been completed in APIS.

Balancing

A registry agent should balance APIS payments on a daily basis.

To complete balancing activities, access the “Daily Balance Report” from SafeRoads (APIS); see SafeRoads (APIS) System Guide.

Fees

For fees for the above noted services, see the Registry Agent Product Catalogue (pdf). 

Audit

A registry agent must maintain for audit purposes the following documents for a one year retention:

  • Photocopy of the Notice of Administrative Penalty or Seizure Notice.
  • APIS transaction confirmation.

 


Date Originally Issued: Jul 05, 2021
Date Last Revised: Apr 27, 2022