Policy

ATTENTION:
Please refer to COVID-19 Emergency Interim Policies which provides details for temporary exceptions to this policy.

An operator cancel service is used when:

• A client requests their driver’s licence be cancelled.
  • The request must be made in person or in writing.
• Alberta Registries and/or Alberta Transportation have determined that a client is not fit to drive a motor vehicle due to medical reasons.
• A client falsifies information on a driver’s licence application.
• A client is deceased.
  • Cancellation may be processed for the executor/executrix of the estate only. Proof of death in the form of a death certificate or funeral director’s statement of death is required.

System Generated Refund

A refund is generated for the remaining credit on the unexpired portion of a cancelled driver licence term, less a $10.00 administration fee and GST.

All refund cheques are mailed to the client and take approximately four to six weeks.

Licensing Requirements

When a client attends a registry office in person to request the cancel service, a client must present acceptable identification; see 2.05.02 Acceptable ID / Enrolment.

When the client attends a registry office in person, a registry agent must:

• Take a print of the Operator Licence Cancel screen.
• Have the client sign the screen print.
• Advise the client the driver’s licence/ID card must be destroyed. They may surrender the card to a registry agent or destroy it themselves.
  • If the client chooses to surrender the card, see 3.15.10 Destruction of Returned Alberta Driver’s Licences & Identification Cards.

When the client is unable to attend a registry office, they may:

• Provide a copy of acceptable identification; see 2.05.02 Acceptable ID / Enrolment.
• Send a written request containing the following elements directly to the registry agent office:
  • Date.
  • Name.
  • Address.  
  • Driver’s licence number or MVID.
  • Signature.

The registry agent must:

• Update the client’s address as per the request.
• Process the service as of the date the registry agent received the request for cancellation.
• Advise the client the driver’s licence/ID card must be destroyed.

Imaging

The signed written request/screen print and all supporting documents must be sent for imaging; see the appropriate sub-section in 1.15 Microfilm.

Date Originally Issued: Nov 14, 1989
Date Last Revised: May 17, 2022